Nava PBC - Designer/Researcher
Requirements
• Designed claims, eligibility, or benefits administration systems for state government programs (PFML, Medicaid, unemployment insurance, or related public assistance), translating complex policy and regulatory requirements into accessible digital workflows. • At least five years of experience working as a designer working in product teams within a professional working environment • Experience mapping and driving systemic improvements within complex service environments • Experience in designing, testing, and implementing digital services • Experience designing with web and responsive user interface best practices • A relentlessly curious mindset that is never satisfied with easy answers and able to quickly pick up new knowledge • Equal parts systems thinker and advocate for users • Highly resourceful, reliable, organized, and detail-oriented • Ability to think strategically around trade-offs and short-term vs. long-term benefits in complex ecosystems • Ability to build and form strong collaborative relationships with the internal team and external partners • An adaptive, empathetic, and positive mindset • Excellent communication skills • $126,000—$143,100 USD • All roles at Nava require the following: • Legal authorization to work in the United States • Ability to meet any other requirements for government contracts for which candidates are hired • Work authorization that doesn’t require visa sponsorship, now or in the future • May be subject to a government background check or security clearance, depending on the contract
Responsibilities
• Prioritize, plan, and deliver roadmap-level design and research initiatives on projects • Drive understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators • Collaborate with cross-functional teams to deliver design work, including discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems • Collaborate with multidisciplinary Nava product teams and government staff to turn complex requirements into simple and accessible digital experiences
Benefits
• Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs • Health coverage • Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost • Insurance coverage • Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge • Time off • Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO • Company holidays • Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus • Annual bonus • Parental leave — paid time off for new parents, plus weekly meals delivered to your home • Parental leave • Wellness program — full platform offering physical, mental, & emotional health resources & support tools • Wellness program • Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers) • Virtual care • Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest • Sabbatical leave • 401(k) match — Nava matches 4% of your salary to support your retirement savings plan • 401(k) match • Flexible work — remote-first environment with flexibility built around your schedule and responsibilities • Flexible work • Utility support — monthly reimbursement to help offset eligible home office utility expenses • Utility support • Learning opportunities — internal training programs and resources to help grow your professional skills • Learning opportunities • Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs • Development opportunities • Referral bonus — get rewarded when you refer great people who join the Nava team • Referral bonus • Commuter benefits — pre-tax commuter programs to support in-office travel when applicable • Supportive culture — A collaborative and remote-friendly team environment where people genuinely care • Supportive culture • Location • Location • We have fully remote options if you reside in one of the following states: • Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin • If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. • Stay in touch • Stay in touch • Please contact the recruiting team at [email protected] if you would like to request any form of reasonable accommodation during the application or interviewing process. • We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. • Equal Employment Opportunity • Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.
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