Owner.com - Vendor Management Lead
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Requirements
• Minimum of 5 years of experience in project management role, with at least 2 years in a BPO operations. • Proven experience in the restaurant tech industry is highly desirable. • Proven experience working directly with outsourcing partners and managing their performance. • Excellent communication and interpersonal abilities. • Analytical mindset with the ability to leverage data for decision-making. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Familiarity with process mapping and optimization
Responsibilities
• Driving Operational Excellence: You will safeguard our customer experience by providing continuous, actionable feedback to ensure our external teams consistently hit or exceed crucial quality targets and SLAs. • Driving Operational Excellence: • Enabling Seamless Product Launches: You will guarantee our BPO agents are experts on our newest features by spearheading comprehensive training for all product roll-outs, ensuring readiness from day one. • Enabling Seamless Product Launches: • Elevating Global Workflows: Acting as the vital link between internal teams and external partners, you will collaborate cross-functionally to transition new processes, identify bottlenecks, and drive continuous improvements that make our outsourcing operations leaner and more effective. • Elevating Global Workflows: • Providing Strategic Financial Clarity: You will enable informed decision-making for leadership by maintaining and presenting clear monthly cost reports, vendor spending, efficiency, and overall budget health. • Providing Strategic Financial Clarity: • Empowering Frontline Teams: You will ensure our BPO partners can do their best work by providing dedicated daily support, swiftly clearing blockers, answering questions, and smoothly resolving escalations. • Empowering Frontline Teams: • Who you’ll work with • A team of exceptional Launch Managers • Product, Sales and Customer Support teams
Benefits
• The Vendor Lead plays a pivotal role in leading and overseeing our business process outsourcing (BPO) operations, particularly focusing on core launch and mobile app deployment for our clients. • We are looking for an operational leader to drive the day-to-day success of our external teams, ensuring they deliver exceptional quality, meet strict Service Level Agreements (SLAs), and remain fully aligned with our business goals. If you are a cross-functional collaborator who is just as comfortable thinking strategically as you are diving into daily troubleshooting, training, and financial reporting, you are exactly who we need to take our vendor operations to the next level. • This role is 100% remote and can be based anywhere in Mexico, Colombia, Costa Rica, or Argentina. • The estimated base salary range for this role is $50,000 - $60,000 USD, plus a generous pre-IPO equity package • Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! • 🚩 Notice - Employment Scams • Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. • We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.
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