Boku - Manager, Payments Transformation & Operations
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Requirements
• 3+ years of experience in global corporate treasury, fintech, payments or institutional FX. • Hands-on experience managing liquidity and settlement across multiple banks, entities and currencies. • Understanding of FX instrument mechanics (spot, forwards, swaps, NDFs), investment products, hedging. • Experience with post-trade lifecycle: trade reconciliation, issues resolution, settlement workflows. • Emerging Market Experience: understanding of FX restrictions and non-standard settlement structures. • Working knowledge of TMS platforms (Kyriba preferred) and exposure to system implementation projects (preferred). • High ownership and operational discipline. • Practical experience across process optimisation using automation and data tools and supporting the evolution of Treasury systems and workflows in a small, high-performance team. • Familiarity with stablecoins, tokenised deposits or blockchain-based settlement infrastructure is a plus. • Degree in Finance, Economics, Mathematics or other related discipline. • Strong technical understanding of FX markets, liquidity management, global banking infrastructure and products. • Strong analytical and data capability.
Responsibilities
• Lead Payment Operations Transformation: Own and drive transformation initiatives across Payment Operations, focusing on process redesign, automation, and AI-led optimization to improve scalability, efficiency, and control. • Lead Payment Operations Transformation: • Design and Implement Automation Solutions: Take a hands-on approach in identifying manual workflows and building solutions using automation tools, AI platforms, macros (e.g., Excel/VBA), and low-code/no-code technologies to eliminate inefficiencies and reduce operational overhead. • Design and Implement Automation Solutions: • Act as a Strategic Transformation Partner: Represent Payment Operations in cross-functional initiatives (Product, Engineering, Commercial, Finance), ensuring new implementations (networks, partners, merchants) are designed with scalable, automated, and future-ready operational models. • Act as a Strategic Transformation Partner: • Embed Scalable Operational Design: Ensure all new payment integrations and launches are operationally robust, minimizing manual intervention and enabling long-term scalability from day one. • Embed Scalable Operational Design: • Leverage Data, Tooling, and AI for Continuous Improvement: Use data analysis, scripting, and AI-driven insights to proactively optimize transaction flows, reconciliation processes, exception handling, and reporting. • Leverage Data, Tooling, and AI for Continuous Improvement: • Maintain Deep Payment Operations Expertise: Bring strong domain knowledge across digital wallets, local payment methods, and carrier billing to inform both transformation initiatives and operational decisions. • Maintain Deep Payment Operations Expertise: • Collaborate Cross-Functionally for End-to-End Optimization: Partner with Commercial, Finance, Tax, Product, and Engineering teams to improve settlement flows, reconciliation accuracy, cash flow management, and operational efficiency. • Collaborate Cross-Functionally for End-to-End Optimization: • Own Operational Processes and Outcomes: Oversee key processes including transaction processing, settlements, reconciliations, chargebacks, and exception management, ensuring stability while driving continuous improvement. • Own Operational Processes and Outcomes: • Manage and Evolve Partner Operations: Build and maintain relationships with payment service providers, digital wallet partners, MNOs, and acquirers, while evolving operational processes in line with partner capabilities and business growth. • Manage and Evolve Partner Operations: • Ensure Compliance and Operational Controls: Maintain adherence to regulatory and internal requirements (AML, PSD2, local regulations) while embedding controls into automated and transformed processes. • Ensure Compliance and Operational Controls: • Define and Track Performance Metrics: Establish and monitor KPIs (e.g., transaction success rates, reconciliation accuracy, settlement timeliness), using insights to drive measurable transformation outcomes. • Define and Track Performance Metrics:
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