‎ConnectWise - Technical Business Analyst

• Provides support to cross-functional team(s), with close attention to detail • Research, analysis, and document findings • Document and distribute new or revised processes and procedures that result from project efforts • Analyze business problems and recommend solutions • Write user stories with detailed acceptance criteria • Create and implement a solution design that will meet the needs of the business • Create and implement project plans when applicable • Test the design, manage QA and UAT, and verify solutions • Write up and keep detailed records of initiatives • Perform System demo, participate in user acceptance testing, and conduct user training • Facilitate user acceptance and sign off. • Performs a variety of tasks • A certain degree of creativity and latitude is required. • Review, analyze, and evaluate market data and trends • Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps • Knowledge, Skills, and/or Abilities Required: • Ability to work independently on projects and processes with general supervision • Ability to situationally adapt and understand new technology/processes • Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences • Must be detail-oriented, strong analytical, people and documentation skills • Well-versed in both Agile and waterfall methodologies, as well as SCRUM • Must understand how to communicate difficult/sensitive information tactfully • Ability to work on multiple priorities and/or projects simultaneously • Problem-solving abilities and the ability to meet reasonable deadlines • Strong team player with the ability to build positive and collaborative relationships within the • Familiar with relational database concepts and client-server concepts • Financial Analysis and Familiarity with Financial Terms • Willingness to call or speak with customers directly • Familiarity with SharePoint, Smartsheet, and Jira • Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in a related field or equivalent business experience • 2+ years of related experience • 2+ years of experience working with the Salesforce Platform • Experience with Agile/Scrum methodologies • Salesforce Business Analyst Certification • Preferred: Experience in Finance or Marketing • Working Conditions: • Working Conditions: • Onsite/Hybrid/Remote depending on location • 0-25% travel may be required