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Jobs/Director of Customer Success Role/restaurant365 - Director, Talent Acquisition
restaurant365

restaurant365 - Director, Talent Acquisition

Remote - Asia-Pacific *$145k - $217k+ Equity2mo ago
RemoteDirectorNASoftwareHigher EducationDirector of Customer SuccessTelemarketerReportingTalent AcquisitionCoachingTalent SourcingLever

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Requirements

• 8+ years of Talent Acquisition experience, including 3+ years leading global recruiting teams · Proven success building and scaling global recruiting functions in high-growth environments • Strong ability to influence senior leaders and drive alignment without relying on “process police” energy • Deep expertise in structured interviewing, competency-based hiring, and selection discipline • Strong operational mindset with experience optimizing ATS workflows, automation, and reporting • High business acumen and the ability to connect hiring decisions directly to business outcomes • Exceptional communication skills with an ability to bring clarity, urgency, and confidence • Experience hiring across technical and non-technical functions in a scaling SaaS environment • Experience supporting remote-first hiring strategies across multiple geographies • Strong knowledge of recruiting analytics, funnel metrics, and executive reporting • Experience building employer branding strategy and sourcing campaigns • Familiarity with compensation benchmarking tools and partnering closely with Total Rewards • ## R365 Team Member Benefits & Compensation: • This position has a salary range of $144,720 - $217,080.. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives

Responsibilities

• Own TA Strategy + Execution • · Own Talent Acquisition end to end across the organization, including strategy, delivery, and operational excellence • · Translate business needs into clear hiring priorities, pipeline strategies, and hiring plans • · Build and operationalize TA OKRs tied to business outcomes, workforce strategy, and team optimization • Lead a High-Performing TA Team • · Lead, mentor, coach, and develop a team of recruiters and coordinators • · Set clear expectations across quality of hire, recruiting velocity, hiring manager partnership, and candidate experience • · Establish operating rhythms that drive accountability and execution (weekly req reviews, pipeline health checks, priority hiring calibration) • Global Expansion with Mexico Hiring as a Core Lever • · Own and scale R365’s Mexico hiring strategy as a key driver of global capacity and business efficiency • · Ensure a consistent hiring bar across geographies through structured interview design, calibration, and competency alignment • · Partner cross-functionally with People Ops, People Tech, Legal, Finance, and IT to ensure Mexico hiring operations are scalable and compliant • · Build sourcing strategies and talent market insights specific to Mexico and future global expansion regions • Raise the Bar on Hiring Quality and Talent Density • · Operationalize structured hiring practices across the company, including competency-based evaluation and consistent selection discipline • · Implement and continuously improve interview process standards for all roles across the organization • · Support talent density outcomes by building stronger hiring decisions, better signal quality, and clear calibration across hiring teams • TA Systems Ownership and Operational Excellence • · Utilize AI within Talent Acquisition to improve sourcing, screening, candidate engagement, and recruiting productivity • · Mentor hiring managers on how to leverage AI for role definition, interview preparation, and evaluation consistency • · Own ATS outcomes while partnering with People Ops and People Tech on system configuration, integrations, and ongoing optimization • · Operationalize and integrate recruiting tools and automation to improve speed, consistency, and recruiter productivity • · Ensure recruiting data is clean, reliable, and used consistently across the organization • Executive Reporting and Metrics Discipline • · Improve quality, efficiency, and consistency in TA reporting and data usage • · Provide regular reporting to senior leadership on TA performance, hiring progress, and TA OKRs • · Establish visibility into funnel performance, pipeline health, time to fill, offer acceptance, and hiring outcomes across geographies • As Director of Talent Acquisition, you will lead and develop a team of recruiters and coordinators while driving strategy, execution, and operational excellence across the full hiring lifecycle. You will be a trusted partner to senior leadership and play a critical role in scaling global capacity through Mexico hiring, while also helping leaders think differently about how work gets done through AI and automation. This is a hands-on leadership role. You will coach, uplevel, and operationalize the function while also owning key searches and stepping in where needed to keep hiring outcomes strong. • In this role, you will build a scalable TA function that supports R365’s growth and performance culture while directly influencing how we optimize teams and talent density. • What success looks like: • · Hiring shifts from reactive to proactive with durable pipelines • · Talent Acquisition becomes an engine leaders trust for speed, quality, and consistent execution • · Mexico hiring becomes a repeatable strategy lever for global capacity • · Leaders gain clarity and confidence on when to hire in the US vs Mexico vs solve through AI and automation • · Candidate experience becomes a competitive advantage, from first outreach to offer close • · TA runs on strong systems, clean data, and executive-level visibility into performance

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