deliveroo - Operations Associate - Grocery
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Requirements
• Experience: 1–2 years in grocery, retail, or delivery operations. • Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments. • Technical: Familiarity with mobile/tablet apps and basic troubleshooting. • Transport: Valid UAE driving license and own car. • Physical: Ability to be on-site at multiple store locations for extended periods. • Workplace & Diversity • At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. • We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Responsibilities
• Performance Monitoring: • Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency. • Root Cause Analysis: • Investigate performance issues, document findings, and implement corrective actions to prevent recurrence. • On-Site Training: • Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution. • Action Plan Development: • Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders. • Documentation & Reporting: • Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams. • Hardware & Tech Support: • Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations. • Collaboration with Store Staff: • Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
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