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Jobs/Principal Engineer Role/MOO - Principal Engineer (Post-Purchase)
MOO

MOO - Principal Engineer (Post-Purchase)

London - Hybrid2mo ago
In OfficePrincipalEMEALife InsuranceInsurancePrincipal EngineerE-commerceGovernanceWagmi

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Requirements

• Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations. • Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning.

Responsibilities

• Domain leadership and technical strategy: Work with other leaders in Post-purchase to define the architectural roadmap across manufacturing (IMFG, Tulip apps), fulfilment, shipping and CS tooling. • Scale, reliability and delivery: Lead cross‑team initiatives that increase throughput and reduce cost‑to‑serve. Improve observability and operability across the flow from “buy” to “delivered,” reducing WISMO and manual interventions. • Data and tooling coherence: Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools. • Governance, facilitation and mentorship: Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high‑impact solutions. • Reliability and flow: uptime and lead‑time accuracy across post‑purchase stages. • Faster and cheaper dispatch through automated carrier integrations and improved lead‑time logic. • Higher manufacturing throughput via robust batching, scheduling and performance improvements in IMFG and Tulip apps. • Coherent post‑purchase architecture and data model that accelerates migration while stabilising today’s operations. • What’s it like to work at MOO? • MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. • That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program. • Diversity Statement • We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. • As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

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