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Jobs/Advisor Role/Flock - Solution Deployment Engineer
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Flock

Flock - Solution Deployment Engineer

United States$70k - $94k+ Equity3d ago
In OfficeMidNAAdvisorSolutions Engineer

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Responsibilities

• Create and execute technical solution design and deployments for key customer engagements across the U.S. • Serve as a trusted technical advisor, ensuring deployments align with customer needs and product capabilities. • Manage the deployment strategy from pre-sales to implementation for assigned territories • Participate in discovery sessions to identify key customer requirements, success metrics, and process gaps. • Troubleshoot and resolve complex technical challenges in real time. • Contribute to team knowledge by documenting best practices and sharing lessons learned. • Partner cross-functionally with Sales, Product, Operations, and Customer Experience to support customer goals and deployments • Maintain deep technical knowledge of Flock Safety’s products and competitive solutions. • Serve as a product subject matter expert in gunshot detection systems, license plate readers, live video cameras and future product releases, providing technical guidance and strategic recommendations to customers and internal teams. • Provide feedback to Product teams to improve internal processes, tools, and deployment methodologies. • Ensure smooth implementation by problem solving to find alternative solutions, navigating permitting or technical obstacles, and ensuring successful deployment of Flock Safety products. • 2+ years of experience in technology presales, solution engineering, deployment engineering (or equivalent) or criminal justice. Experience in crime prevention or crime mapping is a plus. • Proven track record of hands-on technical delivery in customer-facing roles. • Strong troubleshooting skills with the ability to stay calm under pressure. • Excellent communication and presentation skills with both technical and non-technical audiences. • Comfortable working in a fast-paced, evolving environment with shifting priorities. • Consultative by nature — you enjoy solving problems and building customer-focused solutions.

Benefits

• Be a technical leader through expertise, not management. • Work hands-on with cutting-edge technology that makes communities safer. • Collaborate with a smart, driven, and supportive team. • 90 Days at Flock • 90 Days at Flock • We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. • 30 Days • Complete assigned onboarding with SDE mentors for the first 6 weeks • Understand company products and SDE team workflows • Attend customer meetings; review deployment plans under supervision and attend other enablement sessions • Become familiar with deployment plans, specifically in your assigned pipeline, including customer meetings • 60 Days • Complete training on relocation requests review process • Completing deployment reviews independently • Manage complex projects/situations (escalating exceptions), and work closely with a Field Ops agent to provide quality control • Completing an average of 50 cameras reviewed per week • Own relocation request reviews for assigned states • Complete a ride along with field tech to view the installation process and how Field Ops works (can be completed any time during training) • 90 Days • Increase output of deployment plan reviews to average 90 per week • Complete an average of 5 relocation requests per week • In this role, you’ll receive a salary up to $70,000 - $94,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. • 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. • Flexible PTO • ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. • Fully-paid • plan for employees • 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. • Family Leave • 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. • 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support • Caregiver Support: • 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. • Carta Tax Advisor: • 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. • ERGs: • 💻WFH Stipend: $150 per month to cover the costs of working from home. • 💻WFH Stipend: • 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. • 📚Productivity Stipend: • 🏠Home Office Stipend: A one-time $750 to help you create your dream office. • 🏠Home Office Stipend: • 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. • Pet Insurance: • If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

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