Affirm - Quality Assurance Specialist II

• Program design expertise: Experience designing scalable QA frameworks, audit programs, and calibration approaches that support long-term decision making. • Strong analytical fluency: Proficient at independently exploring datasets, writing queries, and building dashboards or analyses with analytics/BI tooling to surface prioritizable insights. • Systems thinking: Ability to connect quality signals across processes, tools, vendors, and functions to surface patterns and drive systemic fixes. • Audit & calibration depth: Demonstrated experience creating scorecards, running calibration programs, and maintaining scoring integrity across internal and vendor auditors. • Influence without authority: Proven success influencing product, operations, and impacted stakeholders to prioritize and implement fixes. • Strategic communication: Ability to clearly articulate findings in operational, technical, and customer-centric terms to peers and stakeholders. • Operational depth: Familiarity with servicing operations, vendor QA models, third-party dependencies, and compliance considerations. • Customer-centric lens: A bias for solutions that measurably improve customer outcomes (CSAT, recontacts, resolved issues). • 5+ years of experience in quality assurance, audit, operational quality, or a closely related function in a high-scale or regulated environment. • Demonstrated ownership of QA or controls programs with measurable impact on process, product, or customer outcomes. • Strong data skills, including dashboard/reporting development experience. • Experience working cross-functionally with Ops Enablement, Vendor Management, Product, and Compliance • Exceptional communication and stakeholder engagement skills. • Experience in financial services or fintech. • Preferred • Prior vendor QA management and calibration program ownership. • Experience with automation-enabled QA tools (e.g., conversational AI outputs) and integrating automated signals into QA workflows. • Pay Grade - CEquity Grade - 1Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. [IF APPLICABLE] For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).CAN base pay range per year: $47,000 - $67,000 CAD#LI-Remote • Employees new to Affirm typically come in at the start of the pay range • Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. • We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount • We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. • [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. • By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.