lalamove - Driver Operation Associate (Driver Management)

• Support daily driver operations through administrative processing, tracker updates, and process improvements • Conduct coaching calls with Driver Partners who have breached platform policies • Enforce platform, service, and safety standards where required • Handle driver enquiries and operational requests via walk-in, email, chat, and internal platforms • Ensure cases are processed in accordance with internal SOPs and required timelines • Maintain accurate case records, documentation, and system updates • Escalate operational issues appropriately and follow through until resolution • ## What we seek • Diploma or equivalent qualification • Comfortable using Microsoft Excel, Google Sheets, and other online systems • Effective bilingual communication skills in English and a Mother Tongue language, with the ability to support Driver Partners in their preferred language. • Strong communication and problem-solving skills • Able to handle difficult conversations professionally and confidently • Detail-oriented, organised, and able to follow processes with good understanding of operational requirements. • Adaptable and able to work in a fast-paced environment