PlayStation Global - Developer Support Manager
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Requirements
• 3–5+ years of experience managing software development, QA or software support teams • Strong technical background with hands-on understanding of support fundamentals and reporting analytics • Track record of building and scaling high-performing technical teams • Experience with developer tools, such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers • Strong ability to influence and align stakeholders across teams • Excellent communication and presentation skills across both technical and non-technical audiences • Ability to operate effectively in fast-moving, ambiguous environments • Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends • Familiarity with AI tools and workflows • Experience programming with languages such as C++ • Experience with Clang for LLVM and/or GNU GCC toolchains • Experience with Windows, Linux or MacOS • Knowledge and passion for the video games industry • Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. • Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. • Equal Opportunity Statement:
Responsibilities
• Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment • Define team member development and career path opportunities and mentor them to achieve their goals • Monitor and review individual performance, deliver regular performance appraisals • Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team • Work together with other groups and teams across different time zones • Promote a strong developer support experience by focusing on effective and efficient support • Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined • Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually • Report to the Developer Support Director, providing metrics and updates at regular intervals.
Benefits
• Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
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