bee-talents - Principal Support Engineer (L3, Edge Network) | Gcore | Remote
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Requirements
• 5+ years of experience in Technical Support, Network Engineering, or Systems Engineering. • Strong understanding of CDN and Edge Network concepts (caching, PoPs, traffic routing). • Solid networking knowledge (TCP/IP, HTTP/HTTPS, DNS, BGP, load balancing). • Hands-on Linux/Unix administration and troubleshooting experience. • Experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, etc.). • Ability to analyse complex incidents and work effectively under pressure. • Strong communication skills in English (B2 or higher). • Ownership mindset and strong problem-solving skills. • Experience with CDN providers (Akamai, Cloudflare, Fastly, CloudFront). • Knowledge of DDoS mitigation, WAF, and Edge security concepts. • Automation or scripting experience (Python, Bash).
Responsibilities
• Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products. • Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security. • Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams. • Asist with root cause analysis (RCA) and contribute to preventive measures to reduce incident recurrence. • Analyze traffic patterns, cache efficiency, and node performance to optimize content delivery. • Support production changes, maintenance windows, and software upgrades. • Provide technical guidance and mentorship to L1 and L2 Support Engineers. • Maintain and improve internal documentation, runbooks, and troubleshooting guides. • Participate in post-incident reviews and continuous improvement initiatives. • Working hours are Monday to Friday, 9:00 am to 6 pm, with the expectation of availability during critical incidents outside regular hours.
Benefits
• At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work: • Flexible working hours and hybrid or remote options, depending on your role • Work from anywhere in the world for up to 45 days per year • Private medical insurance for you and your family* • Extra paid vacation and sick leave days* • Support for life’s important moments and celebrations • Language courses to help you connect and grow • Modern, welcoming offices with snacks, drinks, and entertainment* • Team sports and social activities* • Benefits may vary depending on your location.
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