Implementation Analyst / Customer Enablement Specialist
In OfficeMidNAHealthcareCustomer Support SpecialistImplementation EngineerQuality AssuranceSalesforceMedical RecordsCustomer Success
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Requirements
- 3 to 5 years of relevant software system implementation or configuration experience.
- Education: BA/BS, with evidence of technical experience or equivalent work experience.
- Customer obsessed, with passion for helping our clients and ultimately, their patients.
- Great problem-solver. Ability to understand, synthesize, and translate between business problems and technical concepts.
- Attention to detail, with an eye for quality and excellence.
- Clear communicator. Strong written and verbal communication skills and experience addressing clients in meetings and over email.
- Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement.
- Thrive in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively.
- Knowledge or experience in the healthcare industry.
- Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).)
- Applied experience with APIs and healthcare integrations is required
- Experience with Salesforce, Mulesoft, FHIR, and X12 Standards is recommended
Responsibilities
- Healthcare: To speak confidently and authoritatively to our clients, you must either have or be willing to be trained in healthcare business operations.
- Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements.
- Integrations: Integrating clients systems, and internal systems to ensure data flow, data integrity and task completion on time. A majority of the implementations will involve working CSV files, APIs, integrations with Salesforce, and other technologies. Although not mandatory, it would be good to have some experience with standards like Smart on FHIR, X12 EDI standards like 270, 271, 278 etc.
- Troubleshooting and Problem solving: You will be comfortable to go in depth to understand system configuration issues, data integration issues and any other technical set up internally or with customer systems.
- Cross collaboration: You will work with many internal teams like product, engineering, sales and customer success.
- Document client requirements and create and maintain technical specifications (e.g., field mappings for Infinitus API against customer API spec). Analyze client legacy data sets to understand the impact of the data on system design as needed.
- Configure the Infinitus platform in response to requirements with a best-practices mentality. Leverage structured project delivery methodology.
- Establish CSV-based, API-based and other standard-based integrations with client systems like Patient Relationship Management and Electronic Medical Records etc.
- Support QA, client UAT, and launch processes.
- Author Knowledge Graph (KG) and related rules.
- Provide support in client meetings by leveraging in-depth knowledge of our platform capabilities.
- Partner with client and internal teammates to resolve technical issues/inquiries.
- Act as our first line of support, owning resolution and client communication.
- Manage multiple client implementations concurrently
Benefits
- Please Note: the following benefits are for salaried employees
- Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
- Wellness stipend & great benefits (medical, dental, vision)
- Generous PTO & parental leave
- Bi-annual offsites & a collaborative, mission-driven culture
- What to Expect in the Interview Process
- Virtual interviews to showcase your skills
- Final onsite loop to meet the team and get to know us better
- Chat with our CEO
- Curious to Learn More?
- Read our Blog to hear from Infinauts about what we’re building
- Discover how our company values (CODES) guide us
- Follow our CEO, Ankit Jain, for industry updates
- We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!
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