Zeta Global - Customer Success Manager - Sailthru
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Requirements
• Bachelor’s degree in Marketing, Business, or a related field. • 3–5 years of experience in Customer Success, Account Management, or digital marketing. • Experience working with email and digital marketing programs. • Experience with marketing automation or ESP platforms. • Familiarity with customer journey development and lifecycle marketing strategies. • Experience managing multi-channel or omnichannel marketing campaigns. • Excellent communication and relationship management skills. • Strong organizational and presentation skills. • Proficiency with Excel, PowerPoint, and Word. • Experience working with marketing automation platforms, CDPs, or CRM integrations. • Understanding of email deliverability, segmentation, and campaign optimization. • Experience working with data driven marketing teams using segmentation, lifecycle programs, and omnichannel engagement strategies.
Responsibilities
• Own client success and growth • Manage a portfolio of client relationships and act as their trusted strategic advisor. • Own retention, renewals, and expansion opportunities within your book of business. • Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth. • Lead strategic client engagement • Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels. • Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies. • Lead regular client meetings including Quarterly Business Reviews (QBRs) focused on performance, growth opportunities, and marketing strategy. • Drive cross-functional execution • Lead collaboration across Solutions Consulting, Product, Operations, and Support to ensure successful delivery of client initiatives. • Coordinate internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes. • Translate client goals into clear requirements and actionable plans for internal teams. • Champion the platform • Drive adoption of new features and capabilities. • Educate clients on platform best practices and emerging marketing trends. • Provide feedback to Product and internal teams based on client insights. • Manage operational success • Oversee client billing, budgeting, and forecasting processes as needed. • Ensure timely follow-up and resolution of client issues in partnership with internal teams. • What Success Looks Like • Clients view you as a trusted advisor and strategic partner. • High customer satisfaction and NPS across your portfolio. • Strong retention and renewal rates. • Consistent expansion through upsell and cross-sell opportunities. • Increasing platform adoption and feature utilization.
Benefits
• Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! • The salary range for this role is $85,000 - $100,000.00, depending on location and experience. • PEOPLE & CULTURE AT ZETA • Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. • We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ • ZETA IN THE NEWS! • ZETA IN THE NEWS! • https://zetaglobal.com/press/?cat=press-releases
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