Technical Support Associate, Weekend

• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The specific base pay within this range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. • United States (all figures cited below are in USD and pertain to workers in the United States) • Zone A: $75,000 - $89,000 • Zone B: $70,000 - $84,000 • Zone C: $66,000 - $78,000 • Canada (figures cited below are in CAD and pertain to workers in ON & BC, Canada) • 85,000 - 100,000 • This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. • Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. • Application Information: • Application deadline: applications accepted on an ongoing basis until position is closed and filled • This posting is for an existing vacancy • Reporting to Manager, Technical Customer Support • As a Technical Support Associate you’ll … • Deliver consistently exceptional customer experiences to every Webflow user. • Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira. • Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction. • Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services. • Must be able to work weekends (Sunday - Wednesday) • 1+ years of experience in a technical support role and can bring high-touch customer support experience in SaaS or technical services, across email, phone, and live chat. • Are proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge. • Possess a deep understanding of Webflow or similar web design tools. • You’ll thrive as a Technical Support Associate if you: • Can quickly self-learn and adapt to evolving product features and digital tools. • Work autonomously while being a creative and supportive team player. • Practice radical candor to communicate clearly and solve problems creatively • Demonstrate strong written and verbal communication skills in English. • Advocate for others such as customers and colleagues and aspire to build a career in customer support. • Have experience working with Google Workspace, Slack, Zendesk, and Confluence. • Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact • Our Core Behaviors: • Build lasting customer trust. We build trust by taking action that puts customer trust first. • Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. • Reinvent ourselves. We don't just improve what exists, we imagine what's possible. • Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.