synthesia - Delivery Program Manager
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Requirements
• 3+ years experience in project management, creative operations, or delivery within a SaaS, agency, or professional services environment • Comfortable with Automation Tooling an automation frameworks for streamlining and reporting processes ( Zapier, Workato, Notion) • Strong customer-facing communication skills with enterprise stakeholders • Demonstrated experience managing multiple concurrent workstreams • Familiar with the use of Salesforce, Omni for Tracking and reporting • High operational rigor with comfort using project management tools and reporting frameworks
Responsibilities
• 1. Production Planning & Project Coordination • Coordinate the day-to-day execution of design projects • Build and maintain production schedules and timelines • Break down project scope into clear tasks and milestones • Ensure all work is properly briefed and ready for production • Track progress across all active projects and follow up on delays • Ensure deadlines and milestones are met according to plan • Identify risks early and proactively manage scope, timelines, and expectations • 2. Resource Allocation & Workload Management • Manage how design work is distributed across the team • Assign work based on availability, skillset, and project needs • Maintain visibility of individual and team workloads • Ensure workloads are balanced and deadlines are achievable • Adjust allocations as priorities or timelines shift • Highlight capacity constraints or risks to the Solutions Manager • 3. Delivery Tracking & Reporting • Provide clear visibility into project status and performance • Track progress against timelines and milestones • Maintain accurate project and resource tracking systems • Report on delivery status, risks, and delays to Creative Design Leadership • Support utilisation and capacity reporting • Ensure data used for reporting is accurate and up to date • 4. Cross-Functional & Customer Alignment • Support alignment across teams involved in delivery through: • Acting as the coordination point for project updates and timelines • Ensuring stakeholders have clear and consistent information • Follow up on dependencies and required inputs • Escalate issues or blockers when needed
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