ravenna - Forward Deployed Engineer
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Responsibilities
• LEAD CUSTOMER DEPLOYMENTS • Own the end to end implementation process. Work directly with customers to deploy Ravenna within their organization and ensure successful adoption. • BUILD INTEGRATIONS AND CUSTOM SOLUTIONS • Write code, build workflows, and develop integrations that connect Ravenna to customer systems such as Slack, Google Workspace, identity providers, and internal tools. • SOLVE PROBLEMS IN REAL ENVIRONMENTS • Debug issues, investigate system behavior, and resolve technical challenges that arise during deployments. Work through complex situations where systems are imperfect and requirements are evolving. • CAPTURE AND SYNTHESIZE CUSTOMER FEEDBACK • Document customer needs, feature requests, and patterns across deployments. Maintain clear feedback loops so insights are consistently shared with the product and engineering teams. • INFLUENCE PRODUCT DIRECTION • Use learnings from customer engagements to shape product decisions. Propose improvements, identify gaps, and help guide how Ravenna evolves. • BUILD INTERNAL TOOLS AND PROCESSES • Develop scripts, tooling, and workflows that improve deployment speed, reliability, and the overall customer experience. • COLLABORATE ACROSS TEAMS • Work closely with sales, product, and engineering to ensure strong communication, smooth handoffs, and a consistent customer experience.
Benefits
• We believe great people should be compensated well. While we are an early stage company, we offer competitive salaries and aim to pay top of market for exceptional talent. • We are building an ambitious company and know that attracting great people requires strong compensation. • MEANINGFUL EQUITY • We hire people who want to help build Ravenna from the ground up. Equity ensures that when the company succeeds, the people who helped build it share in that success.
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