EvenUp - Product Solutions Associate
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Requirements
• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations). • Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers. • Enterprise Implementations: • Prompt Engineering & Technical Skills: Experience writing, testing, and refining AI prompts is highly important for this role. Familiarity with SQL is also strongly preferred. • Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing. • Scrappy & Adaptable: • Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services. • Exceptional Attention to Detail: • Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success. • Customer-Centric Focus: • Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions. • Testing & Triage Capabilities: • Prior professional experience working with an enterprise "system of record" • Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems systems • Notice to Candidates: • EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.
Responsibilities
• Drive End-to-End Implementation: Own the technical and operational setup for our customers. • Drive End-to-End Implementation: • Configure Workflows & Templates: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates. • Configure Workflows & Templates: • Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches. • Write & Iterate AI Prompts: • Data & Reporting: Write and execute SQL queries to configure custom firm reports, ensuring data accurately reflects the firm's needs. Manage complex data mapping, including provider contact entity linking. • Data & Reporting: • Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness. • Lead QA & Testing: • Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution). • Program Management & Training: • Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform. • Product Feedback Loop: • How Success Is Measured • Firms are successfully deployed on the new system with high client satisfaction and minimal operational friction. • Clear, repeatable implementation playbooks are established, paving the way for future handoffs to the broader Customer Success team. • Product and Engineering teams are equipped with prioritized, actionable feedback to improve the product roadmap.
Benefits
• US-RemoteUS-Remote $102,000 – $138,000 • Offers Equity • San FranciscoSan Francisco $115,472 – $156,226 • Offers Equity • Canada RemoteCanada Remote CA$92,061 – CA$124,553 • Offers Equity • The salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Is there a name you go by that is not your legal name? • or drag and drop here • No, I do not require visa sponsorship to work in the United States • Yes, I require visa sponsorship to work in the United States • No, I do not require work permit sponsorship to work in Canada • Yes, I require work permit sponsorship to work in Canada • Yes, in the San Francisco office • Yes, in the Toronto office • No, I'm not able to work in-person at least 3 days a week from an office
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