pointclickcare - (US) Sr Solutions Analyst
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Requirements
• PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities • As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions • Work effectively and professionally with other departments to resolve issues • Document user problems through the use of an online problem management system, Salesforce’s Service Cloud • Coordinate and execute internal, external, and or internal/external meetings to resolve problems • Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS • Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary • Your Key Strengths: • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required) • Excellent interpersonal, customer support, and problem-solving skills • Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment • Strong communication, relationship management and documentation skills • High degree of computer literacy and excellent typing skills • Experience providing web-based application software support • Prior long term care experience working in a business office role • Prior experience using PointClickCare (Preferred, Not required) • This position is remote for candidates living in North America. • Your Key Strengths:
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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