octoenergy - Onboarding Executive
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Requirements
• 2+ years of B2B customer-facing experience, in onboarding, project management, account management, or another relevant role • Highly organised and efficient with the ability to manage a high volume of tasks simultaneously without losing attention to detail • Comfortable using data to tell a story and drive decision-making • A "Back Each Other" mentality - you thrive in a collaborative model and enjoy working across teams to deliver a great outcome • Confident communicator, with the ability to engage, excite and instil confidence in diverse audiences • A start-up mindset - you are adaptable, excited by the challenge of solving problems, improving "v1" processes and navigating a fast-paced environment
Responsibilities
• Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from "signed" to "launched" successfully • Collaborate closely with Account Executives, Implementation, and Business Development to facilitate a smooth handover and successful launches • Drive the customer-facing launch plans and deliver high-impact engagement activities (comms plans, webinars, engagement events) • Establish, document, and constantly improve the onboarding "playbook" to ensure scalable and repeatable success • Proactively analyse data to identify and implement experience and process improvements through better materials, automation, and self-serve resources for clients • Become an expert on our salary sacrifice scheme, delivering timely client education and unblocking any challenges
Benefits
• We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the "golden moment" - the critical period between a contract being signed and a scheme successfully launching. • This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintains the long-term relationship and commercial success. • This role is based in our Oxford Circus office, minimum x2 days per week. • 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits • 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership • ## Things to note • P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies • 🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!
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