Senior Manager, Implementation
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Requirements
• 10+ years of experience in healthcare technology implementation, with at least 5 years in a senior leadership role (responsible for high impact portfolios, large teams, or both). • Proven track record of leading enterprise-scale SaaS or healthcare IT implementations with large hospital systems. • Strong understanding of healthcare revenue cycle, clinical workflows, and hospital operations, with deep experience in coding workflows, claim automation, or revenue cycle optimization. • Exceptional leadership skills, with the ability to recruit, develop, and inspire high-performing teams. • Executive presence and ability to engage confidently with C-suite stakeholders at health systems. • Strong program management expertise, with experience building scalable processes across multiple clients and familiarity with project management standards and tools. • Analytical mindset with the ability to query, transform, and use data to inform decisions and measure outcomes • Hands-on experience managing implementations which involve Epic or Cerner, preferably with the ability to speak to managing HL7, APIs, and database extracts. • Prior startup or high-growth company experience, with experience balancing strategic priorities with hands-on execution. • Technical enough to dig into SQL databases, build dashboards, and leverage GUI-based automation software to automate workflows. • Experience with AI/ML solutions in healthcare • Deep experience with EHRs, ideally even with EHR certifications • Project Management certifications; experience blending waterfall and agile delivery models a plus (PMP, A-CSM) • AWS certifications or equivalent cloud implementation experience beneficial (AWS Solutions Architect, AI/ML Specialty, etc) • Productivity: Google Suite, JIRA, Microsoft Teams, Salesforce, Slack, Zoom • Technical: AWS, Figma, GitHub, Hex, Retool, Snowflake, Zapier
Responsibilities
• Own the end-to-end implementation strategy for new customer deployments across multiple products, ensuring timely, high-quality delivery. • Build, mentor, and scale a high-performing implementation team of experienced professionals, fostering a culture of accountability, collaboration, and innovation. • Partner with customer executives and internal stakeholders to define success metrics and ensure business objectives are met. • Develop repeatable implementation frameworks, playbooks, and best practices that scale with SmarterDx’s growth. • Proactively identify risks and challenges in client rollouts, creating mitigation strategies to keep projects on track. • Collaborate with Product and Engineering to translate customer needs into actionable feedback. • Oversee cross-functional alignment with Customer Success, Sales, and Clinical teams to deliver a seamless client experience. • Report on implementation performance, capacity, and client outcomes to company leadership. • Champion continuous improvement by analyzing process efficiency and driving operational excellence.
Benefits
• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Medical, Dental & Vision • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Paid Parental Leave • Remote-First Team – Work from anywhere in the U.S. • Remote-First Team • Unlimited PTO & 10 Holidays – So you can relax and recharge. • Unlimited PTO & 10 Holidays • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • 401(k) with Traditional & Roth Options • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Minimal Bureaucracy • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues. • Incredible Teammates!
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