Varicent - Technical Account Manager

• At least 7 years of experience in IT Consulting, Enterprise Software Implementation • Bachelor’s Degree or higher in a technical field or a related business discipline • Prior experience with Query Based Languages and Relational Databases • Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel • Time management: organize work schedules ensuring deadlines are always met • Strong business communication skills • Experience in gathering and interpreting requirements and matching those with product capabilities • Ability to empathize with customers and understand their needs at every stage of the software lifecycle • Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes • Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting • Success Outcomes • Success Outcomes • 1-3 Months: • Candidate should be familiar with company culture, policies, and internal systems. • Training and onboarding should be complete. • Candidate will learn the various sources to obtain information. • Begin client and CSM introductions. • Participation in team meetings and events. • 4-6 Months: • Candidate should be able to manage their clients fairly independently and adhere to the VIP program. • Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability • 7 Months and Beyond: • Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check