Kraken - Client Engagement Data Analyst

• 3–5 years of experience in a data analyst, operations analyst, or similar role — ideally within fintech, crypto, or high-volume customer operations • Demonstrated experience coordinating AI agents (OpenClaw, LangChain, CrewAI) or building AI-powered workflows to solve real business problems not just prompting tools, but designing systems that drive outcomes • A proven track record of setting up the data foundations, structures, and governance that allow AI to actually work — understanding that the blocker is rarely the model, it's the data feeding it • Strong SQL skills and comfort querying and transforming data across complex systems • Hands-on experience with Zendesk or a comparable CX/case management platform — understanding of data structures, ticket fields, tags, and reporting • Proficiency with BI tools such as Looker, Mixpanel, or similar — able to build and own dashboards independently • Experience designing or contributing to data taxonomy, tagging frameworks, or classification systems • Ability to translate between operational language and technical/data requirements — comfortable working with both frontline teams and engineers • Familiarity with how AI/ML systems consume structured data — understanding of what "model-ready" data looks like in practice • A genuine desire to teach and uplift others — this person raises the AI capability of everyone around them • Exposure to AI tagging pipelines, LLM-based classification, or RAG-based knowledge systems • Experience with Python or scripting for data transformation and automation • Background in crypto, digital assets, or compliance-adjacent operations • Familiarity with process mining tools or workflow automation platforms (e.g. n8n, Zapier, Make) • Lean Six Sigma or similar process improvement certification • Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. • Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. • We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. • Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! • We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.