Unknown - Senior Forward Deployed Engineer
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Requirements
• 5+ years of experience in a Forward Deployed Engineering, Solutions Architect, Platform Engineering, or equivalent post-sales technical role, with a demonstrated track record of guiding enterprise customers through complex technical deployments • Proven hands-on experience from a prior role designing and deploying cloud infrastructure on at least one major provider: AWS, Google Cloud, or Microsoft Azure; you have done the work and can speak to it with specificity • 2+ years of production experience with Kubernetes: cluster design, workload scheduling, networking, storage, and operational lifecycle • 2+ years of experience with Terraform or equivalent infrastructure-as-code tooling; you understand how enterprise teams structure, version, and maintain IaC at scale • Solid understanding of Linux systems administration, including networking fundamentals: ingress controllers, proxies, load balancers, and DNS resolution in cloud-native environments • Familiarity with CI/CD pipeline design and DevOps practices; you understand how code moves from commit to running workload in an enterprise context • Working knowledge of cloud security and identity: IAM patterns, network segmentation, secrets management, and compliance-relevant controls • Understanding of observability practices including logging, metrics, and tracing across distributed systems • Experience with AI tooling at both the user level (coding agents, assistants) and infrastructure level (model proxies, LLM routing layers such as LiteLLM) • Demonstrated ability to design repeatable delivery patterns, not just solve one-off problems • Comfort working through organizational and workflow change alongside technical change with customers • Strong verbal and written communication skills: you can hold a room with a senior infrastructure team and produce a clear architecture document without those being separate skills • High customer empathy: you understand that the best technical solution does not always fit a customer's constraints, timeline, or organizational reality • Self-directed, analytically minded, and comfortable operating with full autonomy in a startup environment • (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) • Experience at both early-stage startups and larger software organizations • Background as a Software Engineer, DevOps Engineer, or Platform Engineer before moving into a customer-facing role • Familiarity with regulated environments: air-gapped deployments, network isolation, SOC 2, ISO 27001, GDPR, or DORA requirements • Experience with disaster recovery design and multi-region availability patterns • Cloud cost optimization experience, including rightsizing, reserved capacity, and FinOps practices • Experience with Tailscale or similar overlay networking tools • Kubernetes certification (CKA, CKAD, or CKS) • Open-source contributions • Experience with Backstage.io or similar internal developer portals and platform tooling • Prior work on or alongside a developer platform or platform engineering team • Experience introducing new operating models or delivery patterns across post-sales or go-to-market teams
Responsibilities
• Serve as the primary technical authority for post-sales customers, guiding deployment architecture, environment design, and adoption of Coder across both human and AI development workflows • Own onboarding engagements end-to-end, ensuring customers move from contract to productive adoption with speed and confidence • Lead engagements where architecture decisions, rollout patterns, or organizational dynamics are limiting customer health or growth • Help customers implement the technical and organizational changes required to adopt agentic development practices at scale • Design and document repeatable delivery patterns across onboarding, architecture, and adoption that can scale across customer segments • Design and recommend reference architectures tailored to each customer's cloud environment, security posture, and organizational constraints • Translate customer environment complexity into clear guidance on networking, ingress, identity, and infrastructure patterns • Anticipate technical and operational risks, escalate to the right internal stakeholders, and track issues through to resolution • Contribute to technical documentation, architecture guides, how-to resources, and statements of work that extend your impact across the customer base • Capture structured product feedback from customer deployments and advocate directly with engineering and product teams for roadmap and usability improvements
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