drata - Senior IT Operations - East Coast

• Own the end-to-end onboarding and offboarding process, continuously raising the bar on the employee experience from day one through departure • Provide technical support and assistance via phone, email, slack, or remote desktop • Act as an escalation point for complex support issues • Collaborate with the broader IT team to ensure tickets are resolved accurately and on time • Collaborate closely with IT Engineering to escalate issues, surface feedback, and improve the reliability and supportability of shared systems and tools • Participate in the administration of core SaaS platforms (Okta, Google Workspace, Zoom, Slack, Atlassian, and more) • Own hardware lifecycle management across Apple devices, covering procurement, provisioning, patching, and deprecation • Maintain accurate hardware asset inventory, including monitoring stock levels and coordinating orders • Identify and drive process improvements across IT operations, documenting workflows, building runbooks, and automating repetitive tasks wherever possible • Contribute to the IT knowledge base, writing solution articles, documenting processes, and keeping documentation current • Stay current on emerging technology and bring ideas for how we can do things better