Neo4j - Technical Enablement Program Manager, Field Engineering
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Requirements
• 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g. solution engineering, developer advocacy, technical sales enablement). • Demonstrated experience designing, launching, and iterating multi‑persona technical enablement programs. • Strong program and project management skills — ability to juggle multiple, overlapping initiatives. • Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways). • Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams. • Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents. • Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights. • Hands-on, get-things-done attitude; high initiative and ownership. • Experience managing certification, accreditation, or assessment programs is a strong plus. • Previous experience in the field (solutions engineering, pres-ales, professional services, or consulting) is highly desirable. • Experience with adult learning theory, instructional design, and best practices in technical pedagogy. • The annual base salary range for this position based in the United States is listed below. This salary range is an estimate, and the actual salary may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range. • In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.
Responsibilities
• Technical Curriculum & Program Development • Build and own enablement programs onboarding, hands-on workshop & labs, virtual training, certification tracks, etc. ) • Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g. “Beginner → - Intermediate – Practitioner → Expert). • Own the calendar and manage program launches, iterations, refreshes, • Onboarding & Continuous Learning • Lead onboarding for field engineering new hires, ensuring technical hires ramp quickly and confidently in customer-facing scenarios. • Maintain an “everboarding” / continuous learning roadmap to keep all technical audiences current (product updates, architectural patterns, best practices). • Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy. • Ensure internal technical enablement curricula remain aligned with product and architectural evolution. • Stakeholder Engagement & Cross‑Functional Alignment • Serve as a trusted partner to field engineering, graph academy, and product teams to understand their challenges, gaps, and enablement needs. • Solicit feedback, iterate, and adapt enablement offerings. • Drive alignment with leadership on prioritization, resource trade‑offs, and roadmap. • Act as liaison between subject matter experts and delivery teams to ensure curriculum is relevant, up-to-date, and technically accurate. • Success in this role requires earning a seat at the table with technical leaders and influencing the enablement strategy • Metrics, Measurement & Continuous Improvement • Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact). • Conduct retrospectives and root-cause analyses when programs underperform. • Produce dashboards and regular reports to senior leadership and stakeholders. • Technical Fluency & Facilitation • Maintain hands-on technical depth to review content, question assumptions, and confidently engage with SMEs. • Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs. • Help “stress-test” curriculum — ensure it’s not just theory but grounded in real-world practices. • Leadership, Initiative & Execution • Be a self-starter: able to operate with minimal direction, identify gaps, propose solutions, and drive to completion. • Be resourceful — work across constraints, resolve conflicts, negotiate dependencies, and unblock the path forward. • Champion a culture of learning, feedback, and continuous improvement within the technical organization.
Benefits
• $120,000—$150,000 USD • Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. • Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. • Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. • 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. • Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. • Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. • A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. • Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
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