Upwork - Senior Social Media Manager
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Requirements
• Experience managing budgets and external partners (agencies, creators, vendors) with clear briefs, feedback, accountability, and thoughtful stewardship. • Experience managing budgets and external partners • Comfort operating in ambiguity and using modern tools, including AI-powered tools for planning, drafting, analysis, and optimization, paired with strong judgment, curiosity, and a collaborative learning mindset. • Comfort operating in ambiguity and using modern tools • Come change how the world works. • Upwork is establishing an operational hub in Toronto, Canada. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open. • This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities. • Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require.
Responsibilities
• Own and evolve Upwork’s social media strategy, translating brand positioning and business priorities into clear annual and quarterly plans with defined success metrics. • Define how social drives discovery, relevance, and credibility with non-followers by setting a strong point of view on platforms, formats, and cultural moments that matter most. • Lead, coach, and develop an established team of social media managers and hybrid contributors, raising the bar on strategic thinking, creative standards, and operating rigor. • Establish clear goals, performance expectations, and development plans, using consistent feedback loops to support growth and accountability. • Build a test-and-learn culture where experimentation across content, formats, messaging, and distribution is expected, documented, and shared to improve outcomes over time. • Ensure social content is creatively strong, culturally relevant, platform-native, and performance-minded, with clear measurement tied to reach, engagement, and downstream impact. • Partner closely with Brand, Content, Communications, SEO, Influencer Marketing, and Paid Media teams to amplify social programs and maximize cross-channel impact. • What it takes to catch our eye • 8+ years leading organic social at scale (brand or agency), owning always-on strategy and execution for at least one primary channel, with a proven ability to drive discovery, engagement, and cultural relevance through social-first work. • 8+ years leading organic social at scale • Strong creative and editorial judgment with a performance mindset, translating insights, trends, and data into platform-native storytelling through testing, experimentation, and continuous optimization. • Strong creative and editorial judgment with a performance mindset • Deep understanding of social platforms and formats, with particular strength on LinkedIn and YouTube, and experience speaking to both B2B and B2C audiences, including small business owners, independent professionals, or creators. • Deep understanding of social platforms and formats • Proven senior-level ownership and execution, able to drive work end to end with sound judgment, minimal oversight, and a balance of strategic thinking and hands-on delivery. • Proven senior-level ownership and execution • Exceptional written communication skills, moving fluidly between social copy, strategic narratives, and clear, executive-ready documentation. • Exceptional written communication skills • People leadership experience, including setting goals, coaching performance, developing managers, and building trust within established teams.
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