Keeper Security - Systems Support Engineer, EMEA (Weekend Shift)
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Requirements
• 5+ years of experience in IT Management and System Administration • Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting • Experience working with Single Sign On (SSO) environments • Experience setting up and configuring Active Directory • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP • Excellent command of Linux Shell and PowerShell • In depth knowledge of prem/cloud/hybrid environments • Working knowledge of Python • Bachelor's Degree or equivalent experience • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) • Ability to adapt, overcome objections, and learn complex solutions • Excellent time management and communication skills
Responsibilities
• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle • Assist customers in the installation and deployment of Keeper’s software products • Track and monitor all support cases to ensure timely resolution and follow-up • Clearly identify, document, and find solutions for customer issues and product problems • Escalate critical customer situations to the appropriate level of management and engineering expertise • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Benefits
• Private healthcare (no wait period) • Pension contribution (no wait period) • Bike-to-Work Scheme (if local)
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