Kinsta - Malware & Abuse Engineer

• Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed. • Investigate and resolve malware situations escalated from the Support team. • Write and document new malware signature rules for our customer scanning tools. • Document processes and workflows for remediating malware infections and requesting the removal of blocklisted IP addresses. • Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers to these issues as necessary. • Provide ongoing feedback and work with internal teams to improve malware detection and remediation tools. • Receive, validate, and process DMCA notices and counternotices. • Monitor internal tools to identify users who misuse Kinsta's platform or use excessive resources. • Collaborate with internal teams to gather the information customers need to resolve resource overuse or platform abuse, and monitor customer progress towards resolution. • Collaborate with internal teams to recommend plan upgrades for customers facing resource constraints.