salesape-ai - Customer Success and Onboarding Executive
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Requirements
• Background or degree in maths, computer science, product development, mechanical engineering, or similar logic and solution building based discipline. Successful candidates will have a proven ability to build and make things work! • Proven Customer Success experience in B2B SaaS, specifically with SMEs. • Self-managing with a strong growth mindset. • History of self-learning through books, courses, and other resources to refine sales skills. • Renowned as a provider of a great customer experience in either customer success or support in previous teams. • Skilled in digital communication and online tools and platforms, especially comfortable on video calls with clients.
Responsibilities
• Be the first point of contact for new clients and understand their needs from the moment they sign up • Coordinate and complete the setup and training of high performing AI agents using our platform • Provide training and assistance to our new customers in how to optimise their use of our technology • Build basic API based integrations between our platform and 3rd party tech used by our customers • Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents • Manage any support requests that come in from the clients you’re onboarding and call in help from others in the team where needed • Understand clients goals in improving sales performance and coach them in how to increase engagement, conversion and sales revenues to achieve their business outcomes • Analyse the performance of all newly launched agents every week and make recommendations for improvements that will drive more value to the customer • Take ownership of actioning improvements you see and drive for results • Prepare for and hold regular account performance check in calls with new clients to ensure that they end their first 8 weeks onboarding with a high view of their experience and a strong ROI that we drive for their business. • Create advocates out of our customers to drive referrals and collect NPS scores, testimonials, case studies and reference contacts for sales and marketing usage.
Benefits
• We’re at the dawn of a powerful evolution, set to transform society with our tech. Our mission? To tackle inequality by empowering a huge market of non-tech SMBs—93% of all businesses, think construction, automotive, real estate, and more. While the tech industry has compounded its growth with computing power, these businesses have been technically starved. • With AI agents and our natural language interface technology, we’re unlocking huge productivity gains for our clients. It’s deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent—not just as a tool, but as a trusted, hard-working member of their team. The emotional bond our clients feel toward their agent is undeniable—they often tell us their ‘Ape’ has become part of the family. Our vision is to become the ‘ brain’ of a business spinning out agent worker, freeing up time and simplifying operations, to ensure humans spend more time in real-life interaction. • If you’re ready for intense, high-energy, meaningful work, come make a real impact with us at SalesApe • Our Vision, Mission and Purpose: • As we started building with large language models and AI-powered natural language interfaces, I had an aha moment. It hit me just how significant this inflection point is: compute—the raw power of computers—is now accessible to people who don’t use computers." • A pivotal role in a fast-growing AI startup with a unique product offering. • A chance to grow to lead a team in a high-growth market. • A collaborative, innovative, and supportive work culture. • Opportunities for professional growth in the emerging field of AI solutions. • Freedom and autonomy are our principal values.
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