EnergyHub - Technical Writing Intern
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Requirements
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. • Work with the latest technologies: • Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate. • Be part of something important: • EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. • To learn more, visit energyhub.com.
Responsibilities
• AI-powered documentation assistant (core project) • Audit existing documentation to build a training corpus of high-quality examples • Develop prompt templates and workflows for different document types (release notes, feature guides, FAQs, troubleshooting articles) • Build a style guide reference system so the AI agent applies EnergyHub's tone of voice consistently • Create a review and feedback loop for improving agent outputs over time • Test the agent against real documentation requests and measure quality and time savings • Document the agent's capabilities, limitations, and best use cases for the team • Process documentation overhaul • Map the full documentation lifecycle from request intake through publication • Create or update templates for common document types • Document the ClickHelp publishing workflow and platform-specific conventions • Write guidelines for working with subject matter experts and gathering technical information • Establish quality checklists and review criteria • Build a new writer onboarding guide that synthesizes everything • Minor change request management • Own routine documentation updates: terminology changes, screenshot refreshes, broken link fixes, and formatting corrections • Capstone launch project • Take primary responsibility for documentation on one product launch, with mentorship from the Senior Technical Writer • Attend planning meetings, gather requirements, draft all required content, coordinate with product and engineering for accuracy, and publish • Conduct a retrospective on what worked and what you'd improve
Benefits
• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. • Collaborate with outstanding people: • Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
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