farfetch - Interim Account Manager - FARFETCH Advertising
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Requirements
• A mid-level professional, experienced in a client-facing / account management role, preferably in the e-commerce, advertising or media industry • You are able to independently prioritise multiple, competing tasks in a fast-paced environment across multiple clients • You are commercially minded, with a strong understanding of performance metrics (e.g. ROAS, CTR, e-commerce sales data) • You are customer service oriented, curious and proactive, with an instinct to drive the best possible results for advertising partners and exceed client servicing expectations • A responsive, clear and confident communicator who: • is able to adapt tone to different audiences • is resilient when managing more demanding clients • delivers narratives sensitively within the wider client context • communicates technical explanations at the appropriate level of detail • is mindful of the nuances of regional communication styles, as your clients will be based globally • Previous experience in ecommerce or digital / retail media advertising account management is highly advantageous
Responsibilities
• Take responsibility for the successful delivery of booked campaign revenue across your client patch • Lead campaign kick-offs with clients, translating Sales bookings into clear activation plans and timelines • Ensure campaign set-ups are tailored to each partner and aligned with best practice, setting the campaign up for success • Collaborate with AdOps to optimise campaigns and address any underdelivery or underperformance • Answer day-to-day client questions promptly and with the appropriate level of detail - ensuring high levels of client satisfaction at all times. • Promptly share mid- and end-of campaign results and ‘lessons learned’ with client and Sales team for seamless re-pitching and minimised churn • Prepare post-campaign Case Studies / One-Pagers • Partner with the Sales team on upselling opportunities and retention / renewal strategies • Where appropriate and possible, travel to meet clients face-to-face, potentially across international fashion capitals of Milan, Paris and London (dependent on your client list).
Benefits
• Employee Pension Scheme • Health Insurance & Critical Illness cover • Flexible work environment (3 days a week in office, 2 days WFH) • ## EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER • EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. • SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
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