SmartBugOperatingLLC - Smartbug Media/Point Sucess/Globalia - Account Manager, Paid Media
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Requirements
• 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients. • 1-2 years of in-platform Google Ads and Meta Ads optimization experience. • Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently. • Client-Focused: Dedicated to building strong client relationships and ensuring satisfaction. • Communicator: Excellent verbal and written communication skills for client interactions. • Detail-Oriented: Ability to manage a high volume of accounts with precision. • Collaborative: Works effectively with internal teams to achieve client goals. • Problem Solver: Proactive in identifying and escalating potential issues. • ## Performance in this role will be evaluated on • Client satisfaction and retention for managed accounts.Impact on account growth and upsell opportunities. • Timely and effective escalation of client concerns. • Contribution to meeting and exceeding client performance goals. • Quality of collaboration with Account Optimization Specialists. • Efficiency and accuracy across a high volume of accounts.
Responsibilities
• Client Relationships: Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication. • Escalation: Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution. • Performance Analysis & Optimization: Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights. • Collaboration: Coordinate effectively with Account Associates for seamless campaign optimization and execution. • Knowledge Sharing: Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality. • Attention to Detail: Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality. • Strategy Planning: Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.
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