Netomi - Agentic Solution Architect

• Discovery & Solution Design • Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints. • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform. • Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design. • Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic. • Integration & Technical Leadership • Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools). • Own the creation of integration design documents and support Integration Engineers during implementation. • Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance). • Collaborate with Product & Engineering to translate customer requirements into features or enhancements. • Implementation Leadership • Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution. • Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria. • Conduct user-experience reviews of agent outputs and behavior tuning. • Customer Advisory & Relationship Building • Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering). • Present architectural recommendations, best practices, and roadmap suggestions. • Train customer teams on agentic workflows, governance, and performance improvement strategies. • Delivery Excellence • Ensure projects are delivered on time with high quality, low rework, and measurable impact. • Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns. • Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.