talkiatry - Staff Product Designer

Remote - Americas$150k - $190k2w ago

Remote Staff NA Mental Health Artificial Intelligence Product Designer Patient Care Storytelling

Requirements

• 7+ years of product design experience, including experience owning complex digital products from discovery through implementation and iteration. • A portfolio that demonstrates strong product thinking, interaction design, and exceptional visual/UI craft. A portfolio is required for consideration. • Strong experience designing rich web and native mobile products. • Experience operating with a high degree of autonomy and leading design within ambiguous or zero-to-one product spaces. • Experience designing products where trust and transparency are critical to the user experience. • Strong systems thinking and the ability to design individual experiences while considering the broader product ecosystem. • Deep understanding of interaction design, information architecture, visual hierarchy, typography, layout, and responsive interface design. • Strong user research skills with the ability to independently plan and conduct user research, usability testing, and synthesize insights to inform design decisions. • Experience creating and evolving scalable design systems, or a strong point of view on how systems can improve both product quality and team velocity. • Strong prototyping skills and the ability to communicate complex interactions before they are fully built. • Experience collaborating closely with product managers and engineers and contributing meaningfully to product strategy, not just execution. • Strong communication and storytelling skills, including the ability to explain design rationale, facilitate productive critique, and influence senior cross-functional partners. • Curiosity about emerging technologies and a willingness to learn through experimentation when established design patterns do not yet exist. • Experience designing conversational interfaces, chat-based products, voice experiences, or AI assistants. • Experience designing products powered by AI, machine learning, or large language models. • Experience establishing interaction patterns for emerging technologies where best practices are still being defined. • Experience in healthcare or regulated industries. • Experience helping establish or significantly evolve the visual language of a product or design system. • Experience designing patient-facing or consumer health products. • This role includes work on emerging AI experiences, but we don't expect candidates to have spent years designing AI products. Genuine enthusiasm for the space, strong foundational product-design skills, and evidence that you can thoughtfully tackle unfamiliar interaction problems matter more than having a particular AI job title on your résumé. • Healthcare experience is not required, but is a plus.

Responsibilities

• Lead product design across multiple strategic areas, including Clinical AI experiences, patient portal flows, and design system evolution. • Design AI-powered experiences that support patients between scheduled psychiatry sessions, from early concepts through launch and iteration. • Define how patients interact with conversational AI, helping establish patterns for experiences that may not yet have conventional design precedents. • Improve core patient portal experiences, including intake flows, appointment management, visit preparation, and other touchpoints that help patients access and navigate their care. • Translate complex AI capabilities and limitations into intuitive, transparent, and trustworthy product experiences. • Partner deeply with Product, Engineering, AI/ML, Clinical, and other cross-functional teams across multiple product areas to shape product strategy and determine what we build. • Prototype and test interaction patterns—from conversational AI flows to traditional web and mobile experiences—to learn quickly and reduce uncertainty. • Advocate for patient needs while helping teams navigate safety, trust, accessibility, and usability considerations across both AI-powered and traditional product experiences. • Conduct user research and usability testing to validate design decisions and identify opportunities for improvement. • Use research, product data, experimentation, and qualitative feedback to continuously improve experiences after launch. • Bring exceptional interaction and visual design craft to all your work, from early product thinking through highly polished final execution. • Serve as a senior individual-contributor design leader, influencing product and design decisions across your areas of ownership and beyond. • Lead the evolution of Talkiatry's design system, defining the next generation of our visual design language and establishing patterns that scale across web, mobile, and emerging interaction models. • Raise the craft bar across the Product Design team through thoughtful critique, mentorship, collaboration, and high-quality example-setting.

Benefits

• Make a meaningful impact: Help build products designed to expand access to high-quality mental health care and improve the patient experience. • Work across the product portfolio: Move between AI-powered experiences, core patient flows, and design system work, with variety and strategic influence across multiple product areas. • Shape an emerging product space: Work at the intersection of mental health, product design, and AI, where many of the interaction patterns have yet to be invented. • Join a talented, collaborative team: Work alongside experienced people across design, product, engineering, clinical care, and operations who are motivated by a shared mission. • Lead design system evolution: Play a central role in modernizing our design system, raising craft standards, and shaping how Product Design grows at Talkiatry. • Work remotely: This role is remote within the United States. • Comprehensive benefits: Talkiatry offers medical, dental, and vision coverage, a 401(k) with company match, generous paid time off and company holidays, paid parental leave, and additional employee benefits. • Keep growing: Develop new skills and expand your impact as Talkiatry and the Product Design organization continue to grow. • It all comes back to care: We're a mental health company, and the well-being of our patients, providers, and team informs how we work. • Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.