Smartsheet - Manager, Consulting - East
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Requirements
• 7+ years of experience in SaaS Professional Services, with a proven track record of navigating business pivots or disruptive technology shifts. • Ability to formulate positions on industry trends and anticipate how technology developments—specifically AI—will impact customer needs. • 2+ years leading high performing teams of individual contributors, either in a formal people leadership role or as a project manager. • Work experience designing, selling, and delivering solutions in a SaaS Professional Services environment, preferably with team lead/people management responsibilities • High emotional intelligence and change leadership • Excellent client management skills and the ability to work with customers in both pre- and post-sales environments • Proven track record of building influential relationships with GTM partners such as sales and customer success • Proficiency in using frameworks to develop insights into customer organizations and coaching team members on sophisticated problem-solving techniques • Experience applying change management, business process optimization, and AI strategies • Willing to travel periodically (up to 40%) based on customer and business need • Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years)
Responsibilities
• Architect the Advisory Team: Interview, hire, and develop consultants with the requisite skills for the Advisory Era—prioritizing strategic work, stakeholder alignment, AI competencies, and an adoption-focused mindset. • Architect the Advisory Team: • Coach for Resilience: Foster an environment of daily experimentation, encouraging your team to test AI solutions, share insights, and adapt to evolving delivery approaches while staying focused on customer value. • Coach for Resilience: • Drive Go-To-Market (GTM) Excellence: Proactively partner with Sales and other GTM leaders to drive regional services bookings, proactively training partners to sell your team's unique expertise as well as supporting strategic account expansion. • Drive Go-To-Market (GTM) Excellence: • Voice of the Customer: Engage directly with customers to understand their evolving needs, using those insights to suggest future service offerings and train your team to deliver against them. You will also maintain a billable target for strategic project involvement and serve as the first line of defense for customer escalations. • Voice of the Customer: • Drive Operational Excellence: Assume full accountability for your team’s fiscal health, ensuring the team meets or exceeds performance targets (KPIs) while maintaining consistent data accuracy in PSA tool(s) and every team member has visibility into their performance. • Drive Operational Excellence • Lead Your Team Through the AI Pivot: Operationalize the transition to an AI-Native PS model, modernizing tools and methodologies to shift your team’s focus toward higher-value strategic activities. • Lead Your Team Through the AI Pivot: • Strategic Prioritization & Industry Alignment: Translate company objectives and shifting industry trends into clear, actionable priorities for your team, ensuring their activities remain focused on high-impact work as we navigate ongoing changes within the business and industry at large. • Strategic Prioritization & Industry Alignment • Intentional Resource & Lifecycle Management: Partner with the Resource Management Office (RMO) to balance workloads by matching consultant skills and capacity to project opportunities. • Intentional Resource & Lifecycle Management • Other duties as assigned.
Benefits
• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) • Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. • $122,500—$160,000 USD • Get to Know Us: • Get to Know Us: • At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
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