lessen - Facility Manager

• ·         Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services • ·         Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s • ·         Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including • ·         Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues • ·          Provide regular client status updates, if applicable • ·         Ensure confidentiality of internal and external data • ·         Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.