Snorkel AI - Trust & Safety Associate

Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote) - Hybrid$109k - $109k1w ago

In Office Junior NA Software Associate Customer Relations SQL Reporting Cross-functional Collaboration

Requirements

• Experience: 2–4 years of experience in Trust & Safety, Fraud Operations, Risk Operations, Investigations, Customer Support Operations, Analytics, or a related operational role. • Curiosity: genuine interest in the evolving fraud landscape. • Operational mindset: Demonstrated ability to improve operational processes, manage competing priorities, and execute effectively in ambiguous environments. • Operational mindset • Communication skills: ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences. • Technical Skills: Comfortable working with data to investigate anomalies and identify trends. Able to write and modify SQL queries independently, leveraging AI tools where appropriate to accelerate analysis. • Adaptability: thrive in fast-paced, high-growth environments where priorities evolve quickly. • Adaptability • Analytical Thinking: Ability to identify patterns in large datasets, investigate anomalies, and make sound decisions with incomplete information. • Analytical Thinking • Experience working in data, AI/ML, or enterprise SaaS environments. • Previous experience in fraud or workforce integrity. • Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location.

Responsibilities

• Investigations & Enforcement: Review suspicious activity, conduct investigations, document findings, and recommend appropriate enforcement actions in accordance with company policies. • Investigations & Enforcement: • Execute Operational Runbooks: be responsible for running daily operational investigation runbooks to identify fraud and integrity issues in our community. • Execute Operational Runbooks: • Identify Emerging Trends: Identify emerging risk trends and contribute to the development and refinement of operational runbooks that detect and mitigate fraud and integrity risks. • Identify Emerging Trends: • Cross-Functional Collaboration: Partner with Operations, Expert Supply, Legal, and Product teams to ensure integrity requirements are reflected throughout the contributor lifecycle. • Cross-Functional Collaboration: • Vendor Operations: Monitor fraud-prevention vendors, identify gaps in coverage, and provide recommendations to improve detection and enforcement outcomes. • Vendor Operations: • Reporting & Analysis: Produce reporting on fraud trends, enforcement actions, and operational impact, and support efforts to quantify risk exposure and mitigation opportunities. • Reporting & Analysis: