second-nature - Technical Implementation Manager
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Requirements
• Hands-on experience in PropTech or real estate transactions. • Familiarity integrating AI into onboarding/process workflows.
Responsibilities
• Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria. • Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders. • Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations • Act as the technical point of contact across the Sales → Implementation → CS handoff • Validate feasibility, scope integration, identify gaps early, and guide technical expectations. • Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams. • Perform system validation, verification, and QA before go-live. • Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities. • Build training materials, playbooks, and best practices. • Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation. • After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts.
Benefits
• Base Salary $70K – $75K • Offers Equity • Offers Commission • 20% variable for an OTE of $84K-$90K (uncapped) • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Why does this opportunity - and working at Second Nature - excite you? • Briefly describe your experience guiding customers through implementation or onboarding in a tech-enabled or transactional business (e.g., SaaS, PropTech, fintech). Yes, we'll read your resume, but sometimes not everything you want to say can fit into those resume bullet points! • What software (CRM, project tools, accounting/PMS systems) have you used to manage implementations? • Be present and engaged during your scheduled working hours. Your specific work schedule will be based on your role and team, but you must be able to start your day at 10 or 10:30 a.m. ET at least one day per week. • Work from a quiet, professional, and distraction-free space. • Have a dependable high-speed internet connection that supports video calls, as we operate with cameras on by default. • Attend our bi-annual company-wide in-person meetings, with all business travel costs reimbursed according to company policy.
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