xero - Customer Experience Specialist - Accounting

• Supporting customers through a mix of reactive support and proactive calls to encourage better product utilisation. • Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience. • Using case management applications like Salesforce to accurately capture details and ensure seamless service. • Applying accounting fundamentals to resolve queries from both new users and seasoned professionals. • Where and how you can work • We are looking to add Customer Experience Specialists to our team who will work one of the following schedules: • Monday through Friday, 11:30AM - 8PM • Tuesday through Saturday, 11:30AM - 8PM • Sunday through Thursday, 11:30AM - 8PM • Please note that the anticipated start date will be in 26 May 2026. • Here are some of the things we are looking for • You bring a strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent) • Your communication style is clear and concise, allowing you to explain complex information simply whether you are on the phone or writing an email. • You have experience in a service-oriented environment where you have successfully met quality targets and solved problems efficiently. • A natural ability to build trust and maintain positive relationships with customers and colleagues alike is something you pride yourself on. • You are confident in making decisions that benefit the customer and are comfortable using IT suites such as Google Workspace or Microsoft Office. • Adapting to change comes easily to you, and you take personal accountability for achieving great results in a fast-paced setting.