Intercom - Full-Stack Marketer, Customer Advocacy
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Requirements
• Writing is non-negotiable. You're a clear, compelling writer. You can take a messy transcript and turn it into a story people want to read. You understand narrative structure, tone, and how to write for different audiences and formats. • Writing is non-negotiable. • You're a relationship-builder. You're warm, genuine, and good at earning trust with customers, with internal stakeholders, and with anyone you need to collaborate with to get a story across the line. You’ve worked in customer facing roles such as customer service, sales or success. • You're a relationship-builder. • You're a systems thinker. You see how processes connect and where they break. You're energised by building repeatable workflows that make the whole team faster, not just yourself. • You're a systems thinker. • You're AI-native. You already use AI tools in your work or personal projects. You're excited about what AI can do for content creation, research, and operational efficiency. You don't need to be convinced, you're already there. • You're AI-native. • You're a maker. You don't stop at the strategy slide. You build the thing, ship the thing, and iterate. You're proud of your output and you want every day to produce something that left the building. • You're a maker. • You're comfortable with video. You don't need a production background, but you need to be willing to sit across from a customer, and help tell their story visually. • You're comfortable with video. • You're scrappy and fast. You thrive when things are moving quickly and changing often. You'd rather ship at 80% and iterate than wait for perfection. • You're scrappy and fast. • Attributes we're looking for • Curious. You read widely, try new tools constantly, and ask "why" before accepting how things are done. • Curious. • Ambitious. You want to build a meaningful career in marketing and you think this is the moment to go deep on AI. • Ambitious. • Competitive. You care about winning for the team, for the company, and for the customers whose stories you tell. • Competitive. • Confident. You back yourself. You don't wait for permission to start. • Confident. • Impatient. Slow processes frustrate you. You'd rather fix them than complain about them. • Impatient. • You have experience working in or with technical product teams. • You’ve helped run omnichannel campaigns or supported paid/earned activation
Benefits
• We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Regular compensation reviews - great work is rewarded! • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. • Flexible paid time off policy • Paid Parental Leave Program • 401k plan & match • In-office bicycle storage • Fun events for employees, friends, and family! • Proof of eligibility to work in the United States is required. • The base salary range for this role is targeted at $112,000 - $133,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). • Policies • Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. • We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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