Aledade - Sr IT Operations Engineer I
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Requirements
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. • Analytical Skills: Strong problem-solving skills with a focus on root-cause resolution and user satisfaction. • Preferred KSA’s • Expertise in managing GWS and Google cloud infrastructure and services, including identity management OKTA, OMADA and security protocols. • Advanced proficiency in scripting (Python, Google Apps Script, GAM) and modern automation frameworks. • Experience with IT compliance frameworks (SOX, SOC II, NIST). • Proven ability to lead complex projects and proactively identify infrastructure gaps. • Sitting for prolonged periods of time; extensive use of computers and keyboards. • Occasional walking and lifting may be required. • On-Call Requirements: Participation in a scheduled on-call rotation is required to ensure system stability and incident response outside of standard business hours. (Note: This is not a 24x7 standby role, but follows a structured rotation).
Responsibilities
• Hybrid Infrastructure & Identity Development: Lead high-availability GWS and GCP landing zones and organizational hierarchies; spearhead critical initiatives including the seamless integration and orchestration of Okta-to-GWS identity provisioning, the implementation of BeyondCorp/Zero Trust access models, and the modernization of cloud-native collaboration environments. • Automation & IaC Modernization: Drive efficiency by replacing manual intervention with advanced API-driven scripting (Python, Google Apps Script, GAM) and Infrastructure as Code (Terraform) to build self-healing environments and automated GWS user lifecycle management. • Observability & Incident Governance: Lead system health via advanced observability (Google Cloud Monitoring, Log Analytics, BigQuery); serve as the technical lead for RCAs and instrumenting GWS/GCP systems for SLA/SLO performance tracking. • Security, Compliance & Audit: Govern automated security monitoring via the GWS Security Center and GCP Security Command Center; ensure audit-readiness for SOX, SOC II, and NIST standards through rigorous enforcement of VPC Service Controls, Cloud DLP, and Google Vault retention policies. • Resilience & Technical Standardization: Develop and validate Disaster Recovery (DR) and business continuity strategies across multi-region GCP deployments; provide technical mentorship and share expertise through peer training sessions on Google Cloud best practices and workspace optimization.
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