ashby - Renewal Manager, Enterprise - Americas

• Ashby takes tremendous pride in our software; as such, we encourage all employees to have rich product knowledge. While the scope of your role does not require technical product aptitude, we will empower you with product knowledge to ensure you’re well-positioned for customer conversations (e.g. should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiators). • YOU COULD BE A GREAT FIT IF: • You enjoy finding creative solutions for complex situations – this in turn will allow you to successfully solve for both the customer and Ashby • You are solutions-oriented – there is a solution to every problem or challenge we may face in Contracts • You are detail-oriented – we work across many different systems, with fact-checking and record-keeping a paramount priority for this contracts role • You are adaptable – you are able to be continuously learning and applying these learnings to your daily work • You excel at cross-functional collaboration, leveraging the right teams and colleagues to provide a top tier experience and solution for each customer, while being respectful of other individuals time, priorities, and goals • You have excellent communication skills over phone and email, and are able to navigate high pressure situations with ease and professionalism (strong public speaking skills translate well to this role) • You delight in having autonomy over your schedule — there is a high level of accountability at Ashby, and we rely on you to complete your work; while all of your work will be visible to the entire company, you will be responsible for managing your time • You display empathy in situations that require it – you understand where our customers are coming from and strive to find a solution accordingly • You value transparency – there is clarity and honesty in every step of our renewal process, and within Ashby as a company • YOU MIGHT NOT BE A GREAT FIT IF: • You avoid taking ownership, and prefer to hand off various tasks • Dynamic situations make you uncomfortable • You find pricing conversations and negotiations demanding and taxing • You do not enjoy admin work and prefer to be in face-to-face meetings all day • You find it challenging to devise creative solutions for complex situations, which may hinder your ability to effectively address the needs of both the customer and Ashby. • You prefer to work independently and not collaboratively • You prefer a rigid schedule with limited autonomy, as you find accountability challenging • You have difficulty working remotely full time • Our co-founders have written authentic pieces about Ashby’s communication https://www.ashbyhq.com/blog/culture/thoughtful-communication and operating principles https://www.ashbyhq.com/blog/culture/ashbys-operating-principles. As a company, we hire fewer, stronger people and provide them with clear ownership over a specific scope of work. Our Customer Success team, in particular, prioritizes solving for the customer. Our hope is to hire a driven Contract Manager who embodies empathy and curiosity to join the team.