appen-2 - Appen - Senior Software Automation Engineer (AI & IT Systems)
Requirements
• 6 plus years of experience in software engineering, automation, platform engineering, or related roles. • Strong foundation in software engineering principles including code quality, testing, and maintainability. • Proficiency in Python, JavaScript, Go, or similar languages used for automation and internal tooling. • Hands on experience building and operating production systems or internal tools. • Demonstrated experience applying AI or LLM based solutions in real world production environments. • Background in SRE, DevOps, Platform Engineering, or IT automation with experience operating systems at scale. • Experience using AI assisted development tools such as Cursor, GitHub Copilot, Claude Code, or similar tools. • Solid understanding of IT systems, enterprise environments, and service management processes. • Experience participating in on call rotations and supporting production or internal applications. • Strong communication skills with the ability to influence teams across different technical backgrounds. • Experience with cloud platforms such as AWS or enterprise productivity ecosystems such as Microsoft 365, including Power Automate and Graph APIs. • Familiarity with infrastructure as code, CI/CD pipelines, or internal developer tooling. • Exposure to identity and access management or zero trust networking solutions such as Twingate. • Experience with monitoring, observability, logging, or operational data systems. • Why You’ll Love Working Here • At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest quality AI solutions for frontier models. • You’ll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You’ll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources and development opportunities to continue to build your capability over time.
Benefits
• This role offers broad influence across internal applications, operational systems, and enterprise environments, with clear ownership and growing technical leadership over time. • The purpose of this role is to replace manual, process heavy workflows with scalable automation and AI powered systems that improve reliability and efficiency across Technology teams. • Design software-based automation and AI driven systems that improve efficiency, reliability, and scalability of IT and internal platforms. • Build internal tools, services, and integrations using APIs, event driven systems, and CI/CD practices. • Automate operational workflows using AI and LLM technologies to support decision making and incident analysis. • Improve system reliability by turning incident trends and operational pain points into durable automation. • Reduce recurring production and internal application issues through structured engineering solutions. • Strengthen engineering standards across IT automation through version control, testing, documentation, and observability. • Influence teams to adopt software engineering approaches instead of manual or ticket-based models. • Maintain internal applications through participation in a business hour on call rotation and use operational insights to drive continuous improvement. • Deliver solutions that meet governance, privacy, and reliability standards in collaboration with Security, Compliance, Platform, and Business Systems teams.
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