Gametime United - Vice President, Marketplace Operations

• AI-native operator, not a future one. You have personally built or driven implementation of AI-powered CX systems (chatbots, automated resolution, proactive deflection) at a company at scale. You know what good looks like, you can write the requirements, and you can hold an engineering team accountable to shipping it. • AI-native operator, not a future one. • Product instinct and influence. You have shaped product roadmaps from CX signal. You know how to take a contact-driver analysis and turn it into a prioritized engineering ask. You’re comfortable partnering with the Vice President of Product as a peer, not a supplicant. • Product instinct and influence. • Track record on post-purchase metrics. You have personally moved cancel rate, contact rate, CSAT, or comparable post-purchase reliability metrics by meaningful amounts in roles you’ve owned. Not overseen. Owned. • Track record on post-purchase metrics. • Margin fluency. You understand the unit economics of CX operations and have driven cost-per-order improvement through system design, not just staffing levers. You can speak the language of a CFO. • Margin fluency. • Marketplace or two-sided platform experience. 7+ years operating in consumer marketplaces, ticketing, travel, or similar businesses where post-purchase experience is a retention and margin driver. You understand the supply-side root causes of fan problems. • Marketplace or two-sided platform experience. • Executive presence. Comfortable on the leadership team, owning a board narrative, and making the case for investment in CX infrastructure as a margin lever, not a cost center. • Executive presence. • Live events, ticketing, or experiential commerce background. • Direct experience standing up a CX AI platform from scratch: vendor selection, integration, prompt design, QA, iteration. • You’ve built the operating cadence of a function from scratch: metric tree, WBR, QBR, escalation paths. • You’ve led a CX or ops org of 25–50 people; this team will get there. • You have experience connecting supplier behavior data to post-purchase outcomes. • What’s Not in Scope • What’s Not in Scope • To set expectations clearly: this role does not own demand-side growth or paid acquisition (CMO/Marketing), supplier acquisition or commercial deal terms (Chief Commercial Officer), pricing strategy or pricing algorithms (Data + Algos), marketplace data science build (Data), or Fraud & Payments (a peer function in Finance). You will partner deeply with all of them. • At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.