tires-easy.com - Director of Operations - Remote, Argentina
Requirements
• Must be able to work until 2:00 PM PT • 8+ years of operations management experience, including 3+ years leading managers or multi-team functions • Experience owning supplier, logistics/carrier, or fulfillment relationships at scale • Comfortable in dynamic, fast-growing environments and adaptable to change (start-up experience preferred) • Strong problem-solving skills and ability to anticipate issues before they surface • Analytical mindset with a focus on data-driven decision-making • Business acumen with the ability to relate financial and operational data to decisions • Self-driven with initiative to implement solutions independently • Excellent communication skills to facilitate collaboration across teams • Proficient in Google Suite products and data processing/reporting tools • Bachelor's degree required • Travel • Travel up to 15% of the time is required for this position (e.g. supplier or carrier site visits)
Responsibilities
• Owns the health of order transmission to suppliers and manages supplier performance, driving accountability for on-time processing and shipping. • Manages carrier relationships and in-transit performance, owning the shipping claims process end-to-end. • Owns the returns-to-supplier workflow (RMA retrieval and tracking), coordinating with the Sr. Ops Program Manager and Returns Center Manager on the physical handoff • Manages the People & Ops Managers and the Program & Analytics Manager, setting priorities and holding the team accountable for performance and coaching across both Ops pods. • Leads special projects and cross-functional strategic initiatives alongside the COO and other leaders - applying the same rigor to one-off strategic work as to core fulfillment operations. • Identifies structural and process inefficiencies across the fulfillment organization, developing and implementing targeted improvement initiatives in collaboration with cross-functional teams. • Leads process optimization and automation projects, partnering with technical teams to apply AI and systems-based solutions that reduce manual work and cycle times. • Proactively identifies points of potential failure across the order lifecycle and puts safeguards in place before issues occur, shifting the team's posture from reactive firefighting to proactive risk management. • Communicates effectively with internal and external stakeholders to ensure alignment with organizational goals and objectives. • Other duties as assigned.
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