Mercury - Customer Support Specialist - EMEA

• Consistently exercise empathy • Exude competence • Always seek to answer the question behind the question • Understand how to translate convoluted banking or engineering terminology into clear, human user communication • Enjoy thinking about how to automate as much of your job as possible • Keep a clean, ordered Slack and inbox • Stay calm and collected while working on ten things at once • Feel confident talking with startup folks in person or over chat • Use creativity while working within difficult constraints • Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses) • And ideally, have a love for language • The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. • Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. • Our target new hire base salary ranges for this role are the following: • Ireland (any location): €47,000 - €52,800