Zapier - Automation Strategist (Customer Success)
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Requirements
• Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. • After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! • Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. • Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. • Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected]. • Application Deadline: • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. • Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
Responsibilities
• Guide Customers’ Automation Strategy • Build deep relationships that uncover goals, challenges, and priorities. • Advise on automation governance, best practices, and cross-functional program structure, process and design. • Help customers set goals and adopt AI-orchestrated processes across lines of business. • Discover and Deploy High-Value Use Cases • Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input. • Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success. • Translate business problems into orchestration strategies that deliver measurable value. • Capture the prior state and descriptive metrics that help you quantify the impact of the work. • Drive Customer Outcomes • Demonstrate ROI and unlock new value paths through expanded automation usage. • Accelerate renewal and expansion by deepening customer maturity and outcomes. • Collaborate Across Zapier • Partner with Sales, Support, Product, and others to deliver a unified customer experience. • Build a World-Class Program • Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier. • Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally
Benefits
• USAIC3 OTE $119K – $178.4K • Offers Commission • CanadaIC3 OTE CA$143.9K – CA$215.9K • Offers Commission • USAIC4 OTE $158.3K – $237.5K • Offers Commission • CanadaIC4 OTE CA$174.2K – CA$261.2K • Offers Commission • We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles: • Competitive: Zapier pays well among the technology sector. • Equitable: Consistent pay practices; Pay for impact • Simple: Pay is well understood, and pay practices are built for scale. • Transparent: Zapiens know how pay works, including how their pay is determined. • A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier.For more information on Zapier’s Total Rewards please click here. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please Note: We cannot accept more than one application per candidate per job. If you have applied to this job already, you will be unable to apply again for 90 days. • Please enter your legal first name as it appears on your government-issued ID. This is only used for official documentation and onboarding if hired. Otherwise, we’ll refer to you by your preferred name. • Please enter your legal last name as it appears on your government-issued ID. This is only used for official documentation and onboarding if hired. Otherwise, we’ll refer to you by your preferred name. • Please only enter your preferred first name • preferred first name • or drag and drop here • Please enter your contact email address • Due to regulatory and security reasons, there’s a small number of countries where we cannot have Zapier teammates based. Additionally, because Zapier is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas or transfers. Zapier teammates need to be authorized to work from their home location. • we do not sponsor visas or transfers • I am authorized to work in the country due to my nationality. • I am authorized to work in the country based on a valid work permit. I do not need a company to sponsor my visa. • I am authorized to work in the country based on a valid work permit. I will need to be sponsored by the company I work for. • I am not authorized to work in the country and will need visa support. • 2-3 Sentences Max. • (Plain text, 2–4 sentences. We're not looking for a cover letter — just an honest answer.) • A written explanation (300–500 words) that covers: • What you were trying to accomplish — what problem were you solving, and for whom? • What you were trying to accomplish • How you structured the work — what did you use AI for, what did you handle yourself, and why did you draw the line where you did? • How you structured the work • What you'd do differently — one thing you'd change about how you approached it, now that you can see the result • What you'd do differently • American Indian or Alaska Native • Black or African American • Hispanic or Latino • Native Hawaiian or Other Pacific Islander • Two or More Races • Non-Binary/Gender Non-Conforming • Prefer not to disclose • Straight or Heterosexual • Active Duty Wartime or Campaign Badge Veteran • Armed Forces Service Medal Veteran • Disabled Veteran • Recently Separated Veteran • I do not identify as a veteran • I do not identify as a person with a disability • Zapier may use Artificial Intelligence with this application. Learn more.
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