AlphaSense - Implementation Consultant, Enterprise Intelligence
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Requirements
• At least 4+ years of experience as an implementation manager, customer-facing project manager and/or in enterprise customer success • Passionate about learning and always seeking the next challenge • Robust problem-solving and critical thinking abilities • Ability to work collaboratively in a cross-functional team environment • A systems thinker with a proven track record of turning processes that lack structure into effective, repeatable, scalable programs • Obsessed with adding value to the client experience • Ambitious, with impeccable integrity and curiosity • Comfortable analyzing and leveraging data to inform decision making • Demonstrates excellent organizational skills and attention to detail • Experience with any/all of the following: Intercom, Salesforce, JIRA, Tableau, Catalyst
Responsibilities
• Develop and execute detailed project plans, ensuring alignment with client goals and expectations • Coordinate with cross-functional teams, including account management, product, marketing and sales, in order to gather necessary resources for a successful implementation • Conduct regular meetings and communications to keep internal and external clients informed of implementation progress • Create and modify training programs for each client engagement • Collaborate with marketing to create documentation for clients to support training needs • Proactively identify potential risks and issues during the implementation process and develop mitigation strategies • KPI Monitoring: • Establish key performance indicators (KPIs) and regularly monitor and report on team and individual performance • Use data-driven insights to make informed decisions and improvements • Develop and maintain comprehensive playbooks to guide future implementations • Partner with Account Managers and Adoption Specialists to drive adoption and value realization • For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. • You may also be offered a performance-based bonus, equity, and a generous benefits program.
Benefits
• $100,000—$125,000 USD • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. • In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • Recruiting Scams and Fraud • We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. • If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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