Itero Group - Part-Time Tier 1 IT Support Specialist
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• High school diploma or equivalent. • At least 1 year of related customer service, call center, help desk, or IT support experience. • Ability to meet applicable public trust or suitability requirements. • Basic knowledge of end-user hardware, software, networking, and access support. • Strong communication, customer service, and documentation skills. • Experience in a help desk, call center, or enterprise service desk environment. • Familiarity with Windows and Mac operating systems. • Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. • Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. • Demonstrated ability to resolve issues efficiently and escalate appropriately. • If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you! • Benefits at Itero GroupAt Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Responsibilities
• Respond to inbound service desk calls and self-service support tickets. • Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. • Document issue details, troubleshooting steps, and resolution status in a ticketing system. • Use prior records and problem-solving skills to help identify root causes. • Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. • Provide timely, accurate, and professional support to end users. • Support full-time service desk coverage requirements.
Benefits
• Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. • Health & Wellness • Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. • Paid Time Off • Retirement Savings: 401(k) plan with company match and auto-enrollment. • Retirement Savings • Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. • Company-Paid Coverage • Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. • Additional Options • Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
No credit card. Takes 10 seconds.